Terms of Service
These terms describe the use of OceanMail services provided by HostOcean LLC in Mongolia.
1. The service
OceanMail provides business email on a customer’s domain, webmail and a customer portal for managing mailboxes, domains, plans and billing. The features and limits of a service depend on the selected product. A separate reseller agreement governs agreed reseller rates, limits and obligations.
2. Your account
Provide accurate information, verify your registration email and keep credentials secure. If acting for an organization, you must be authorized to represent it. Portal and mailbox logins are separate. Your organization controls the permissions granted to its users and administrators. Tell us promptly about suspected unauthorized access.
3. Ordering and billing
Product, quantity, price and billing term are shown before ordering. Payment methods depend on your registered country and the methods available at the time. Initial service setup follows payment confirmation; domain ownership and DNS configuration are required. The portal shows applicable quotes and invoices for additions, plan changes and renewals. Domain registration is not included unless expressly stated.
4. Cancellation and refunds
You may request cancellation through the customer portal or support. Fees already paid are generally non-refundable, including unused time or a downgrade, except where applicable law requires otherwise or a separate written agreement provides otherwise. Cancellation and data handling may depend on the service and agreement; contact us before deleting data you need.
5. Acceptable use
Do not use the service for unlawful activity, phishing, malware, unsolicited bulk email, unauthorized access or interference with other users or systems. You are responsible for your users’ activities and for maintaining rights to your domain and content. We may restrict or suspend access where needed to address abuse, security incidents or legal obligations.
6. Availability and changes
Maintenance, network failures and other events may affect availability. We will work to address service issues and may update these terms or services as necessary. Mandatory rights under applicable law remain unaffected. Contact us for questions about the terms or your agreement.
Contact
HostOcean LLC · Mongolia
info@mail-ocean.com