Security
How OceanMail protects access, and how customers can help keep their accounts secure.
Protected connections
The customer portal and webmail are available over HTTPS. Mail clients can connect using the published IMAP and SMTP settings. Email sent to another provider may depend on that provider’s security configuration.
Account and administrator access
Portal users can configure two-factor authentication; super administrator accounts require it. The portal supports permissions for organization administrators and API access controls. Portal and mailbox credentials are separate.
Your responsibilities
Use unique strong passwords, enable portal MFA, restrict administrator and API access, keep recovery codes safe, and verify domain and DNS changes. Review access regularly and remove access that is no longer needed.
Report a security concern
Report suspected unauthorized access or vulnerabilities to info@mail-ocean.com. Include the affected service and a description; do not send passwords, MFA codes or sensitive message contents.
Contact
HostOcean LLC · Mongolia
info@mail-ocean.com